If you need (or wish to provide) help with Guacamole, the primary means for doing so are the project mailing lists. All project members subscribe to these lists, and members of the community are encouraged to do the same.
We also consider the availability of commercial support to be crucial to the success of Apache Guacamole, and thus maintain a list of third party companies providing commercial support. If you represent a company that provides commercial support for Apache Guacamole, you may also request to be listed here.
Mailing Lists
Like all other projects under Apache or the Apache Incubator, mailing lists form Guacamole’s primary support channel and the means by which development is coordinated.
If you would like help with Apache Guacamole, or wish to help others, we highly recommend sending an email to the one of the project’s mailing lists. You will need to subscribe prior to sending email to any list. All mailing lists are actively filtered for spam, and any email not originating from a subscriber will bounce.
Before posting to any Apache Guacamole mailing list, please remember to be respectful and considerate of the community that subscribes to that list:
- Abide by the ASF's Code of Conduct.
- DO NOT send unsolicited messages advertising a product or service.
- DO NOT use the mailing lists to promote proprietary enhancements.
Thank you!
Announcements
The announcements list is a low traffic list that strictly receives project announcements. These announcements include new releases as well as security advisories. Only project members can post to the announcements list.
| Subscribing | Send a blank email to announce-subscribe@guacamole.apache.org. |
|---|---|
| Unsubscribing | Send a blank email to announce-unsubscribe@guacamole.apache.org. |
Development
The development list is for development-related discussion involving people who are contributors to the Apache Guacamole project (or who wish to become contributors).
| Subscribing | Send a blank email to dev-subscribe@guacamole.apache.org. |
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| Posting | Send an email to dev@guacamole.apache.org. Be sure to subscribe first. |
| Unsubscribing | Send a blank email to dev-unsubscribe@guacamole.apache.org. |
General Discussion / Questions
The general/users list is intended for general questions and discussions which do not necessarily pertain to development. This list replaces the old SourceForge forums used by Guacamole prior to its acceptance into the Apache Incubator.
| Subscribing | Send a blank email to user-subscribe@guacamole.apache.org. |
|---|---|
| Posting | Send an email to user@guacamole.apache.org. Be sure to subscribe first. |
| Unsubscribing | Send a blank email to user-unsubscribe@guacamole.apache.org. |
The Guacamole Manual
The central body of documentation is the Guacamole manual. It is kept up-to-date with each release, and provides a massive amount of information in one place. The manual contains installation and configuration instructions, as well as instructions for using the application itself. There is also a large section devoted entirely to development tutorials and descriptions of the architecture and APIs of the Guacamole core.
Commercial Support
As some of the main target audiences for Apache Guacamole are enterprises and companies that need to provide access to many computers (hence its design as a gateway), we consider the availability of commercial support crucial to Guacamole’s success. The companies listed below have requested to be listed as commercial support providers. If you represent a company that provides commercial support for Apache Guacamole, you may also request to be listed here.
Companies providing support for Apache Guacamole are not endorsed nor vetted by the Apache Software Foundation, though some such companies do employ committers of the Apache Guacamole project. The links, logos, names, and descriptions below were provided by their respective companies.
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Arcisphere LLC
Arcisphere is a software engineering firm which started working with Guacamole to provide product training. They continue to provide assistance with Guacamole installation and general product usage, and love to share the success they have had with both commercial and open software products.
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Bitchief Technology Services Pvt. Ltd.
Bitchief Technology Services specializes in software engineering, networking, and data center setup and operations, with a focus on Apache Guacamole implementations. They provide support and development services to tailor Guacamole for the customer’s needs.
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Blueloop Ltd.
Blueloop is a managed services and IT consulting company which makes extensive use of open source software. They provide Apache Guacamole support and remote access solution design.
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Dove IO LLC
Dove IO is a software engineering and security consulting firm in which has extensive knowledge of implementation and customization of Apache Guacamole. The company believes strongly in open source and can assist with implementing Apache Guacamole with a security focused architecture.
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ETES GmbH
ETES GmbH is a ISO 27001-certified IT-Service-Provider, specialized on Linux and Open Source, based in the south of Germany, Stuttgart. They provide a full range of IT services such as consulting, implementation, maintenance and support for Apache Guacamole.
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eThorp Technology
eThorp Technology offers Apache Guacamole support in Brazilian Portuguese, providing installation, configuration, optimization, and continuous maintenance to ensure a stable and secure remote desktop experience for businesses seeking reliable DaaS solutions.
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Illumia Solutions Pvt. Ltd.
At Illumia Solutions Pvt. Ltd., we specialize in providing cybersecurity, cloud infrastructure, and IT solutions. Our services include Privileged Access Management (PAM), SIEM, disaster recovery, and compliance support, with a focus on open-source technologies. We deliver customized, scalable solutions to help businesses secure their operations and meet industry standards across various sectors.
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Keeper Security, Inc.
Keeper Security provides Keeper Connection Manager (KCM), a commercial solution that is powered by Apache Guacamole, backed by enterprise support, and receives regular updates. Keeper Security, Inc. (“Keeper”) believes strongly in open source software and is dedicated to contributing Guacamole updates to the project and community.
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Madelyn.tech LLC
Madelyn.tech is a software and managed services firm. They specialize in highly customized and secure Apache Guacamole implementations and support.
Requesting to be listed
If you provide commercial support and would like your company to be listed, please open a pull request against the Apache Guacamole website and we will work with you to add your company to the list. The criteria to be listed are:
- Your company appears to exist.
- Your company’s website publicly lists that you provide support for Apache Guacamole in some capacity.
- You provide a short blurb describing your company (no more than 50 words). The blurb must be written in a neutral and factual manner (avoid subjective assertions).
- You provide a PNG or JPEG logo no more than 144x144 pixels in size.
For examples of this in practice, please look at previous pull requests submitted by other companies.